At Concrete Poetics, each piece is handmade to order, crafted individually in our Brooklyn studio. Because of this made-to-order nature, we do not accept returns or exchanges.

Slight variations in color, texture, aggregate exposure, air voids, dimensions, and other natural characteristics are inherent to handcrafted concrete and are not considered defects. No two pieces are identical.

While we aim to represent our collection as accurately as possible through photography, please note that images on the website may not perfectly reflect the nuance and material presence of the final piece.

Fabrication begins upon receipt of the required deposit and final approval of all specifications. Production timelines are estimates and may vary due to curing requirements, material availability, or circumstances beyond our reasonable control.

Any changes requested after final approval may result in additional costs and revised lead times. All modifications must be approved in writing before fabrication proceeds.

The Client is responsible for providing accurate dimensions, site conditions, delivery access, and installation information. Concrete Poetics Inc. is not responsible for costs or delays resulting from inaccurate information supplied by the Client or its representatives.

The Client is responsible for arranging transportation of the completed work. Upon request, Concrete Poetics Inc. is pleased to provide a list of trusted third-party shipping providers, ranging from white-glove fine art services to economy freight carriers.

As an additional service, Concrete Poetics Inc. may coordinate shipping arrangements on the Client’s behalf for an agreed logistics coordination fee. This service is limited to obtaining quotations, scheduling pickup and delivery, and facilitating communication with the selected carrier.

Completed work is available for pickup from the Concrete Poetics Inc. studio unless otherwise agreed. Standard pricing does not include crating, custom packaging, protective wrapping, pallets, or any other shipping preparation requirements. Upon request, Concrete Poetics Inc. can provide protective wrapping services as an additional service, with materials and labor billed separately. Any custom crating or specialized packaging requirements will be quoted separately.

All transportation is performed by independent third-party carriers. Concrete Poetics Inc. is not the carrier and assumes no responsibility or liability for loss, damage, delay, or other issues occurring during transit, whether or not the carrier was recommended or coordinated by Concrete Poetics Inc.

The Client is responsible for selecting any desired cargo insurance. Any claims for loss or damage in transit must be submitted directly to the carrier and/or insurance provider in accordance with their procedures. Concrete Poetics Inc. will reasonably assist by providing documentation and information necessary to support such claims.

The Client or receiving party must inspect all shipments upon delivery. Any visible damage must be noted on the carrier’s delivery receipt and photographed before acceptance. Concealed damage must be reported in writing within twenty-four (24) hours of delivery.

Concrete Poetics Inc. is not responsible for damage resulting from handling, unloading, installation, relocation, improper support, misuse, excessive loading, or any movement of the work after delivery by parties other than Concrete Poetics Inc.

Completed work shall be collected or shipped within fourteen (14) calendar days of notification unless otherwise agreed in writing. If the Client is unable to arrange pickup or shipment within this period, storage fees of $25.00 per item, per day shall apply beginning on the fifteenth (15th) calendar day following notification that the work is complete and available for collection or shipment. All accrued storage fees must be be paid in full prior to the release or shipment of the order.

Payment shall be made according to the terms stated on the quotation or invoice. Unless otherwise agreed in writing, the remaining balance is due prior to shipment.

Concrete Poetics Inc.’s total liability arising from any order shall not exceed the purchase price of the products supplied. Concrete Poetics Inc. shall not be liable for indirect, incidental, consequential, or third-party damages, including project delays, installation costs, or loss of use.

Submission of payment, issuance of a purchase order, or authorization to commence fabrication constitutes acceptance of these Terms & Conditions of Sale.

Orders may be canceled or modified within 24 hours of placement. After that, production begins and changes are no longer possible.

For questions or concerns before ordering, feel free to reach out—we’re happy to help.