Shipping
We work with a range of trusted shipping partners, offering options from premium white-glove service to more cost-effective solutions. Our standard packaging involves carefully wrapping each piece in foam and bubble wrap, then securing it on a pallet for secure LTL transit.
For added convenience, some of our shipping providers offer in-house delivery as well as installation services upon delivery. We’re happy to recommend the best option based on your location, timeline, and budget.
RETURNS
At Concrete Poetics, each piece is handmade to order, crafted individually in our Brooklyn studio. Because of this made-to-order nature, we do not accept returns or exchanges.
Every item is produced through a process of experimentation and careful handwork—subtle variations in texture, tone, and finish are not only expected but embraced as part of the object’s character. These differences reflect the intentional, human aspect of the work and ensure that no two pieces are exactly alike.
While we aim to represent our collection as accurately as possible through photography, please note that images on the website may not perfectly reflect the nuance and material presence of the final piece.
We encourage all clients to reach out with any questions before placing an order. We’re happy to provide additional details, photos, or guidance to help you make a confident and informed decision.
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging. We’ll work with you to resolve the issue.
DAMAGES & ISSUES
Orders may be canceled or modified within 24 hours of placement. After that, production begins and changes are no longer possible.
For questions or concerns before ordering, feel free to reach out—we’re happy to help.